Frequently Asked Questions
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We now deliver throughout Europe 🇪🇺 as well as to the French Overseas Departments and Territories 🌴.
Delivery times and costs may vary depending on the destination country. They will be indicated before your order is confirmed.
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We offer two delivery methods in France:
• Home delivery 📍: estimated delivery time between 2 and 5 business days – €6.99
• Pickup point delivery 📦: estimated delivery time between 3 and 7 business days – €3.99
For deliveries to other European countries and overseas territories, costs and delivery times are calculated automatically when you place your order.
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Yes, returns are possible provided the product is new, unused, and in its original packaging.
Before returning any item, please contact our customer service at the following address, including your order number, so that your request can be processed more quickly:
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The fastest way to contact us is by email.
You can write to us at the following address:
You can also contact us on our social networks:
TikTok: @eden_hairr
Instagram: @eden.hairr -
Yes, our hairpieces can be styled with heated appliances up to 180°C. However, they are made of synthetic fibers. We therefore recommend using the lowest possible temperature and avoiding prolonged exposure to heat to preserve their quality and lifespan.
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Once your order has been dispatched, you will receive an email containing your tracking number.
For orders within France 🇫🇷, please go directly to the Mondial Relay website, click on "Track a parcel", then enter your tracking number to access real-time delivery information.
For orders to Europe and French overseas departments and territories 🌍, the principle is the same: simply use your tracking number on the carrier's website indicated in your shipping email.